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FAQ

A little clarity.
Before we start.

The practical details of working with LUX.

Before we talk

Good questions.
Straight answers.

What we handle. What you keep.
What to expect before we start.

Which product categories do you work with?

We work with consumer-product brands across categories, including home fragrance, fragrance, beauty, décor, and footwear. Our founder’s background is in home fragrance; we assess each brand on its products, retail opportunity, and readiness for wholesale.

What does LUX actually handle?

We manage the wholesale pipeline: retail strategy, buyer research, pitch materials, email outreach, buyer meetings, samples, negotiations, account onboarding, and reorder follow-up. You receive weekly reporting. We agree on the scope before starting; your team retains responsibility for product, pricing approval, fulfillment, and invoicing unless otherwise agreed.

Is my brand ready for retail?

We start with your product, pricing, margins, production capacity, and ability to fulfill wholesale orders. If those pieces need work, the first conversation helps identify what to prepare before approaching buyers.

Do you guarantee orders or retail placement?

No. Buyers make their own decisions, and a meeting is not an order. Our job is to build a relevant pipeline, make a strong pitch, follow up, and support the conversations that could become accounts.

How long does it take to get into retail?

There is no single timeline. Product readiness, category buying cycles, samples, and buyer decisions all affect the process. We agree on priorities and next steps at the outset, then share progress in weekly pipeline reports.

Who owns the accounts and materials?

You do. Your brand keeps the accounts, buyer relationships, pipeline, and assets we develop for you.

How much does it cost?

We define the scope and fees after learning about your brand and goals. You will know what is included and what it costs before deciding to work together.

What if I already have retail accounts?

Tell us which accounts and buyer conversations are already yours. We can define the retailers to pursue and the accounts to exclude before outreach begins.

Something else on your mind? Let’s talk

LET’S START WITH YOUR AMBITION

Let’s talk retail.

Tell us about your brand to prepare a free retail-fit call request. This preview creates a brief for you to copy and share; it does not send a message or reserve a time.